Privacy Policy

Privacy Policy for Chivo Cycle

Effective Date: February 24, 2025

Chivo Cycle ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website1 (the "Site") and interact with our services (collectively, the "Services").

By using the Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy,2 you should not use the Services.

1. Information We Collect

We may collect both "Personal Information" and "Non-Personal Information" about you.

(a) Personal Information

"Personal Information" is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be3 linked, directly or indirectly,4 with you.  The types of Personal Information we may collect include:

• Contact Information: Your name, email address, phone number, and mailing address when you sign up for our newsletter, contact us, or book a class.
• Account Information: Your username, password, and other information you provide when creating an account on our Site or App (if applicable).
• Payment Information: Your credit card or debit card information when you make purchases through the Site or App.
• Class and Booking Information: The classes you book, your attendance history, and your bike preferences.
• Health Information: If you choose to provide it, information about your health conditions or fitness goals.
• Communications: Your communications with us, such as emails, messages, and feedback.
• Device Information: Information about your device, such as device type, operating system, and unique device identifiers.
• Location Information: If you enable location services, your device's location.

(b) Non-Personal Information

"Non-Personal Information" is information that does not, on its own, identify you. We may collect Non-Personal Information about your use of the Services, such as:

• Website Usage Data: How you use the Site, including the pages you visit, the links you click, and your browsing activity.
• Device Data: Information about your device, such as device model, operating system version, and network information.
• Aggregated Data: We may aggregate Non-Personal Information and de-identify Personal Information to create data sets that cannot be linked back to you.

1. How We Use Your Information

We may use your information for various purposes, including:

• Providing and Improving the Services: To operate the Site and App, process bookings, provide customer support, and improve the functionality and user experience of the Services.
• Personalization: To personalize your experience, such as recommending classes or products based on your preferences.
• Communication: To send you important updates, announcements, and promotional materials.
• Marketing: To send you marketing communications about new classes, events, and products.
• Analytics: To analyze usage patterns and trends to improve the Services.
• Security: To detect and prevent fraud and other security threats.
• Legal Compliance: To comply with applicable laws and regulations.

1. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with third-party service providers who5 assist us in providing the Services, such as payment processors, data analytics providers, and6 marketing platforms.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to7 you.
• Legal Requirements: We may disclose your information if required to do so by law8 or legal process.
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of9 others.
• With Your Consent: We may share your information with your consent or at your direction.

1. Your Privacy Choices

You have certain choices regarding your information, including:

• Access and Correction: You can access and update your account information in the App or by contacting us.
• Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in the10 email.
• Location Services: You can enable or disable location services in your device settings.
• Cookies: You can manage cookies in your browser settings.

1. Data Security

We take reasonable measures to protect your information from unauthorized access, use,11 or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot12 guarantee absolute security.

1. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect Personal Information13 from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact14 us.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website15 and in the App. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the16 terms.

1. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Chivo Cycle

116 N Main St

Denison, IA 51442

damaris@chivocycle.com